New DSP

Received a call from our newly sign DSP (Dell Service Provider).

Me : Good afternoon, thank you for calling DELL, bla bla bla.
DSP : Hello this is DSP XXX(Unisys), service order is xxxxxx (service order some sort like TPM)
Me : Chk the case, mmm..fussy customer and DSP now onsite.
(ohh...funny, never think of will dealt with someone familiar again, kind of awkward feel)
DSP : I unable to duplicate the problem, NFF, but customer say is intermittent...insists have problem, what can do ah ?
ME : (Well, DELL always practice "customer experience"), hence, replace loh, at least we do our part, just make sure no other problem before you leave.
DSP : (Sounded relief), ok ok then.
ME : (cheee....what if I insist not to change and have him to answer to customer, give him tough time.....nah, so far he being very kind when I was in M.A.C (steve, borrow ur nick)

Wonder who else will call next time, I still remember some arrogance joker who think they are too good and the company have to listen to what they say, that maybe only happen in M.A.C (borrow again)

Here ?? do you think you can behave that way...heheheheheheheh ngek ngek ngek ngek, wahahahaha hohohohohohoh hahahahahah >:)

Note : anyway, I did not disclosed myself to DSP leh, out of topic also.