Some people just too smart, or perhaps "chicken cunning".
There was a customer called today mentioned, (System out of warranty), he miss one of the program CD which not allow him to burn DVD, I told him that he need to purchase a copy, as expected he was requesting a free one, and can sense that he was trying his luck now......
(Note : AH = Asssss Holeeee) <= any body seen "Meet The Focker" ? :)
Me : (DAMN!!, son of the bitch lai liao)
AH : Is not the question whether the cd is lost or not, the system should come pre-installed the software during the production" ,
Me : Yes off course, but the unit is 1years+......
(anything can be happen in a year time, he actually inherit the unit from one of his colleague, so who the hell know what happen during this 1 yrs)
AH : I'm not wiling to pay anything for the CD, you know people do mistake, your production may miss out the software during the installation.
Me : Well, over Tech Support, we did not keep the second copy as it was licensed.
AH : But you still have to do something for me......
Me :(Cipong, do you think this is charity organization ? is near 6PM, I was just...not so keen to talk much, give me a break, I know he was trying hard for his luck.)
Finally refer the AH to Customer Care Dept, he agreed, want me transfer ? no way, call yourself, Asss Holeeeee.
Gosh, I'm wasting time with AH, should talk to human.
2 comments:
Last time we came out with the idea of using the contract killer to kill the customer. Here's how it works: Customer will call and give us a really hard time. Since they're requesting for an engineer, we will definately provide them with an 'engineer'. We then proceed to fill in the form, select the correct contrator, and put in the parts. The 'engineers' will have to make do with the parts delivered to them like knife, baseball bat, pistol, machine gun, etc.
Then someone asked, what if we forget to send the bullet?
Ya trying to control, sometime just need to "blow out" abit, else emotionional stress later. :D
Anyway, as expected, the AH called the Customer Care and was they will send him a replacement CD, that what the Customer Care should do.
The AH should be happy now.
Post a Comment